FAQs

How do I rent event decor from The Suite Events?

Renting event decor from us is a straightforward process. Start by browsing our site and once you've chosen the items that match your event's style and theme, add them to your wishlist and submit your request.  Specify the date of your event, and we will deliver the decor to your chosen location.

A valid ID is required to complete booking and your information MUST match the credit card payment.  If someone else will be present at the time of drop-off, please email a copy of your ID ahead of time, as well as have the person provide their ID at the time of drop-off. Please see Terms for further information. (We reserve the right to cancel any bookings at our discretion due to unforseen circumstances, non-compliance with our policies,  or faluire to meet payment requiremnts. 

Will you deliver and pick up rental items?

Yes! We will deliver but we do not allow pick up or deliveries of our rental products at this time. Delivery is available for a nominal fee, which is calculated based on the mileage to your location. We will provide a delivery quote once you provide an exact address. Deliveries are conducted Monday through Saturday. For deliveries outside of regular business hours, an additional fee will apply. The delivery time will be confirmed the day before it is scheduled. You can request a three-hour window for delivery, and we will do our best to accommodate it, although exact times cannot be guaranteed. Standard delivery is to the door at street level; additional charges apply for delivery up or down stairs or to a more distant location. A minimum order of $200 is required for delivery service.

How should I prep items for pick up?

After your event, please shake off any food or debris to reduce the possibility of mold, mildew and/or damage. Place items back into their original packaging provided. It's a hassle-free way to elevate your event's atmosphere with our beautiful decor.

What if I need assistance with decor setup and arrangement at my event?

We understand that setting up event decor can be a challenge. That's why we offer optional setup and arrangement services for your convenience. During the checkout process, you can choose to add our professional setup service. Our experienced team will ensure that the decor is placed and arranged according to your preferences, saving you time and effort. This service is available for an additional fee, and you can discuss your specific requirements with our team to create a customized setup plan.